At Roni Views, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, please review our return and refund guidelines below:
1. Eligibility for Returns
You may request a return if:
- You received the wrong item.
- The item was damaged or defective upon arrival.
To be eligible for a return:
- The item must be unused and in its original condition.
- You must contact us within 1–3 days of receiving your order.
2. How to Request a Return
To initiate a return, please email us at [email protected] with the following details:
- Your name and contact information
- Order details (item and date)
- Reason for return
- Photos of the item (if damaged or incorrect)
Our team will review your request and guide you through the return process.
3. Replacement or Refund
Once the returned item is received and inspected, we will notify you of the approval status. If approved:
- You may receive a replacement for the same item.
- If a replacement is not possible, a refund will be processed.
Please note: Refunds will only be issued in the original payment method — Cash on Delivery. Refunds are subject to confirmation and may take a few business days to complete after return approval.
4. Non-Returnable Items
We do not accept returns for:
- Items that have been used or damaged after delivery
- Returns requested after the 1–3 day window
5. Contact
If you have any questions regarding this policy, please contact us at:
📧 [email protected]